• Christchurch: 1-2 working days estimate only.
• South Island: 1-3 working days estimate only.
• North Island: 2-4 working days estimate only.
• Rural Delivery: Please allow an additional 1-4 working days for delivery on top of the above time frames.

Note:

1. Please understand sometimes there are courier delays outside of our control.
2. Courier Pick Ups only happen only business days Monday-Friday. They do not pick up on weekends or on Public Holidays. If you order on a weekend or Public Holiday, it will be dispatched on the following business day.
3. If you require URGENT delivery, please contact us on 0274632492 or hello@giftgenie.co.nz

• Local Christchurch - $10
• Local Christchurch Saturday Delivery (must be pre arranged with Gift Genie) $15.80
• South Island Delivery - $12.00
• South Island Saturday Delivery (must be pre-arranged with Gift Genie) $20.00
• South Island Rural - $19.00
• North Island Delivery - $15.00
• North Island Saturday Delivery (must be pre arranged with Gift Genie) $25.80
• North Island Rural - $24.80

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@giftgenie.co.nz. Please note that returns will need to be sent an address we'll share with you.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Read our full refund policy here.

Contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Please take a photo of this an send it to us at hello@giftgenie.co.nz